Support
Draft, not in effect. Tutorpack isn’t on sale yet, so nothing here applies to anyone today.
Highlighted words are blanks still to be filled, and lines marked to confirm or like this aren’t final. All of it is settled before sales open.
Email: support@domain. We reply within 2 business days. Write from the email you sign in with, and never send a sign-in code or card number.
Payments, receipts, card changes, cancelling: these run on Link, Stripe’s checkout. Use link.com (Recurring) or Link support at support.link.com. Receipts come from Link.
Courses and sign-in:
- My code didn’t arrive. Check spam. A code works once, for 10 minutes; you can ask for 5 codes an hour.
- I paid but the course is still locked. Ask your AI “what’s my Tutorpack account?” and check it shows the email you paid with. If it doesn’t, sign in with that email, or email us.
- Someone else may be signed in as me (for example you typed your code into a page you didn’t trust). Email us and we sign out every app and browser on your account. Your purchases and trial stay; you just sign in again.
- The tutor gave a wrong answer. Tell us the course, module and question. Every answer key is checked, but an AI can still slip, and we fix what you find.
Who we are: Tutorpack, run by legal name, state, country.